Creating a Welcoming Environment for Family Visits


How do we prepare for engaging family visits? This education session will help staff members to better understand and respond to the emotional needs of family members, especially after an extended period of not being able to see or touch their loved one in person. Including families as part of the care team will lead to improved quality of life and quality of care for residents in your community.

In this one-hour, device friendly training the learner will:
  • Understand the emotional impact on families from COVID-19
  • Gain a deeper level of understanding and empathy for family members as it relates to their loved one
  • Identify ways to help visitors feel welcome, engaged and confident in the care they are receiving in your community
  • Receive valuable tips to better communicate and deal with challenging situations

This training course is delivered in 6 short modules, allowing the learner to pause as needed. A Certificate of Completion, valid for two years from the course completion date, will be issued upon successfully completing the course.

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